Convert OST to PST

How to deal with “Unable to display the folder…” error in outlook?

Microsoft Outlook with Exchange Server is considered as a favorable client-server environment to carry out healthy email-based messaging communication. The role of the Exchange Server is to store the data of every individual user in different mailboxes or profiles, which can be accessed using Exchange email account. however, Outlook has the dependency on Exchange Server, as offline storage folders (OST files) creates an exact copy of user data, which get stored on Exchange database.

Talking about OST files, which is equally important for Outlook and Exchange Server, allow users to work offline (especially when there is weak internet connectivity or Exchange Server is down). During this period, Outlook allows you to conveniently create, edit or deleted emails etc., and the relevant changes are immediately updated when the connection is fully-stable.

However, the unfavorable circumstances like synchronization issues, abrupt Exchange downtime etc. may affect the health of OST files. In such a situation, the user is unable to access the mailboxes on Exchange using MS Outlook. The following is one of the examples of OST file inaccessibility problem:

“Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The operation failed.”

This error is encountered when you are trying to access Exchange Server mailbox (either Exchange 2000 or 2003) using Outlook program, and this error gets popped up, when the user fails to log on to the Exchange database.

Cause of The Error

An OST file may become corrupt or inaccessible because of various reasons like network connection failure, availability of bad sectors on the hard disk, virus attack, and abrupt system shutdown (in dirty state).

However, in this case, the error message: “Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The operation failed.” gets encountered in the Active Directory service, when the permission of ‘create named properties in the Information Store’ is not assigned to ‘Everyone’ group containing these objects:

  • CN=Microsoft Exchange
  • DC=Domain
  • CN=Configuration
  • DC=com
  • CN=Services
  • CN=Organization object

Also, there is a possibility that OST file has gone corrupt due to synchronization failure with Exchange Server.


A third-party OST to PST Converter free tool can efficiently fix this error “Unable to display the folder…” while restoring the original properties of OST files. The OST to PST converter is even integrated with the facility to easily convert unlimited number of OST files to Outlook-readable PST files or to other platforms like Exchange Server, Gmail, Office 365, Novell GroupWise and many more. The commercial tool also features the option to smoothly split large-size resultant PST file in smaller sizes (such as 1GB, 1.5 GB, 2GB, 2.5GB. 3GB etc.), to efficiently manage your mailbox storage folders.

However, running a demo version of the commercial tool is a good way to make complete evaluation on the functioning of the software in a real-time environment. The free version can smoothly repair corrupt OST files and is often complemented with an option to convert few OST files to PST files. The interesting thing about the software is its compatibility support with all versions of Exchange platforms (including 2016) and Outlook platform like MS Outlook 2016, 2013, 2010, 2007, 2003, 2002, 2000, 98 and 97.

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